TECHNICAL SUPPORT & FREQUENTLY ASKED QUESTIONS
||Welcome to MegaTec Technical Support & FAQ
Find out about the most frequently asked questions and
answers about our product here.
In the event, the questions that you need are not listed in this list,
please send an email to our
Please make sure
that you have the following details listed:
2. Version Number:
4. Current Operating System:
5. Problem you are experiencing:
What is the difference between Contact Closure UPS
and RS232 UPS?
Contact Closure UPS is a UPS which also named relay interface
UPS or dry contact UPS. The common UPS DB9 connector types are (ref. Products-RUPS):
which follows Megatec protocol is an intelligent UPS.
What is the difference between Bundled
version & Standard version?
The Bundled versions are in plastic packing, without manual (can opt to add a manual with an additional cost) and
they are primarily for UPS manufacturers to bundle the software with their UPS. And most
importantly, they are not for resale.
versions are in box packing, with manuals and they can be sold separately from the UPS (buyer can
opt to sell with UPS too). These are supplied to UPS manufacturers,
dealers or importers.
What is the difference between RUPS 2000 & UPSilon 2000?
RUPS 2000 is used on contact closure UPS, while UPSilon 2000 is
used on RS232 UPS follows our MEGATEC protocol.
When we use the RUPS 2000 on the Windows NT, is
there anything we have to setup besides connects the M2501 cable on
the COM port?
The M2501 cable is compatible with the specification
for UPS connection from Microsoft. Connect the male connection of the
cable to the UPS and the female connector to the computer? COM port,
setup the UPS settings in the Control Panel and restart the UPS
When we close the UPS configuration in the Control Panel, the
Windows NT will restart the UPS service, but the messages show that
the UPS service cannot start normally.
1. Check if the COM port setting is correct.
2. Enable the Power Failure Signal, select Negative.
3. Enable the Low Battery Signal, select Negative.
4. Enable the Remote UPS Shutdown, select Positive.
Restart the UPS service after finished the configuration
What is the possible cause if the settings are correct but the UPS
service cannot start?
Disconnect the M2501 cable from the UPS and restart again. If the
service restarts normally, it means the UPS connection has problem.
Please check this with the UPS manufacturer if the AC power is normal.
If the UPS service cannot be started after UPS
cable disconnect, check if the RS232 port or replace the M2501 cable.
What is the possible cause that the UPS service setting and restart
normally, but Windows NT restarted, UPS went abnormal or been switched
to the Bypass Mode, which means the power will be turn-off when the AC
When the Windows NT started, Windows OS will reset the COM port in
the system, which will make the DTR signal active of the COM and send
out the Turn-Off signal to the UPS.
For some UPS, this will make the UPS switch to the Bypass Mode and
turn-off the power protection function.
1. inform the UPS manufacturer to modify the UPS communication
2. use the M2601 adapter to solve this problem, the M2601 will send
the turn-off signal to the UPS only if the AC is failed.
3. Change the cable M2501 to M2601, the M2601 cable is the combine
of the M2501 cable and the M2601 adapter.
What is the reason that the problem happened only in the Windows NT
system but not the Novell Netware or the MS-DOS system?
In the Windows NT system, Windows OS will reset the COM port in the
system, which will make the DTR signal active of the COM and send out
the Turn-Off signal to the UPS. In the Netware or MS_DOS system, the
device driver can drive the COM directly and avoid this problem
When the Power failure happened, Windows NT ignores it, but
shutdown the system when battery low happened?
When the Battery Low signal enabled, Windows NT will ignore the
power failure signal, the system will be turn-off when the battery low
Is it possible to shutdown the Windows NT system when the AC failed
for 5 minutes, but not after battery been exhausted.
Yes, please disable the battery low detection function and setup
the time in the Expected battery life.
I already setup the Expected Battery Lift 10 minutes, but the
Windows NT shut down when power failure?
In the Windows NT UPS configuration, there is a parameter named
Battery recharge time per minute of run time, the default value is 100
minutes, which means the NT runs 100 minutes to make UPS supply system
power for 1 minute. When the system power
failure, the Windows NT thinks the power is not enough for running, so
the system been shutdown immediately. Change the parameter into 2
minutes if you want to test this function.
Could we set the schedule turn-on turn-off time in the Windows NT
No, There is no this function in the Windows NT UPS service. Please
select the RUPS II software and an Advanced Intelligent UPS for the
schedule on/off function.
RUPS 2000 batch file to shutdown server.
Users could make their own shutdown batch file and save it in
the'SYS:/SYSTEM' with the filename 'RUPSDOWN.NCF'.
Mistakenly installed RUPS 2000 on WindowsNT
When using Windows NT with RUPS 2000, there's no need to install
RUPS 2000 software, only the cable.
If WindowsNT already has it's own UPS monitoring utility and RUPS
2000 has been mistakenly installed, please remove using the following
1. Go to MS-DOS box and type Set to look for the Windows NT
2. In Windows NT directory, still in MS-DOS, type Regedit, then
click the following in order:
LOAD, delete RUPS2000.exe
3. Then reboot & reinstall.
On RUPS for UNIX, an error message appear saying "Invalid
Cable ID" and software stop working.
Go to /usr/openwin/openwin then using filemanager, click serial,
and choose either ttya or ttyb. Disable, then exit.
RUPS for UNIX on Solaris 2.6 SUN SPARC, having the
following error message:
"Cannot open RUPS log file!"
Make a new directory /usr/adm
"HP-UX" I can not reboot system normally after I installed
RUPS 2000 for UNIX on my HP system and followed with error message "getty
a tty fail". This message show up repeatedly and I can not log
into the system.
1. In order to modify, try on of the following methods to get into
a. Press "Break" button. You can get into
the system if the process if interrupted.
b. Get into the system with Telnet. Kill
Daemon process of RUPS 2000.
c. Get into the system with management mode to
2. Modify the file /etc/inittab. Insert # in the top of the
line rups (or rupsii) and then save file.
3. Modify the file Startup.
a. In the system HP-UX 10.xx: Find the file
S860rups in installed directory /tmp/rups (or /tmp/rups2) Copy
S860rups to /etc/rc2.d
b. In the system HP-UX 9.xx
i. RUPS for UNIX: Insert
one line "etc/rups/rupsd" before the line "}" of the process section "localrc(
ii. RUPS for UNIX or
UPSilon for UNIX: Insert one line etc/rups/rupsd "(twelve spaces)"
before the line "}" of the process section "localrc( )"
In UNIX system, the system server follows the shutdown process when
the system still runs backup files
Insert the process below to the UNIX start-up or manually execute
it. In that way, the system will finish the backup program
before the server shuts down.
at -f file -t mmddhhmm (month/date/hour/minute, **Note: do
not input the "mmdd" for executing it everyday)
In RUPS 2000, some functions (e.g. Configuration, History
Information, Shutdown Information) will not show up normally.
This problem caused by the older version file "bwcc.dll" located in
windows\system. The resolution is copy the new version bwcc.dll file
to windows\system, and the new version one could be found in the RUPS
installed directory. Before doing the
copy, rename the bwcc.dll in windows\system to bwcc.bak, this is to
avoid the utilization of other application, just in case.
installed RUPS 2000 at my client site and have problem with loading
I install the software under administrator privilege and its work
fine, then I tried to log on with my client user which is Power User
and get the error service fail to load. I change the user
privilege to Administrator and its work fine.
want to set back the user to power user privilege! What is the
Please make sure
logon in administrator account if you are using Windows 2000 operating
system or above.
After RUPS Installation, when I want to start RUPS Manager, there is a
message, "RUPS Service is stopped" Start the service now? - YES or NO?
If I click YES, there is a message, "RUPS service failed."
Please upgrade the
software to the latest version and make sure logon in administrator
account if you are using windows 2000 operation system or above.
Could we use the UPS service from the Windows NT
and the UPSilon 2000 in a system?
No, only one of them could be loaded into the system.
Do we have to login into the Windows NT to execute the UPSilon
Yes, the UPSilon 2000 is an application software, so we have to
login the system to execute the software. Please select the UPS
service from Windows NT if want to execute the UPS service without
login the system.
"I have been trying to set a scheduled setting for turning on my
computer at a scheduled time for my weekly virus scan. In trying to
set a time for turning on, say TUESDAY at 19:00 hr. and turning off at
19:30 hr. The UPS will not turn on at the scheduled time. But if I
turn on the UPS myself at 19:15 hr. the UPS will turn off the computer
at the scheduled time of 19:30 hr. I have tried some special settings
with the same results."
After setting whatever schedule, it is a must do shutdown from
UPSilon 2000 first. Goto "Control" then click "Shutdown"
"UPSilon 2000 does not try to save any program that is open, I've
simulated a power outage, while Word97 is in used. The UPSilon 2000
shuts down the computer orderly, but it ends in the Windows shutting
down screen "Please Wait For Win95 To Shut Down", and then it shuts
off the computer without waiting for the next screen, "It is Safe To
Shut Off Your Computer"
The problem lies in the time set for shutdown. Different
Operating System have different time range for shutdown. In this case,
the shutdown time set is too short , that is why the PC was shut off
before the safe screen displays. Try to prolong the shutdown
UPSilon 2000 cannot work under Novell Netware 4.11 but it works
perfectly with other operating system including Novell Netware 3.1
Download the updated file of POWERMAN.NLM for Novell 4.11
How to let UPSilon 2000 run in the background when Windows NT
Installing service function when the UPSilon 2000 were installed,
please refer to the Appendix of User's Manual for installation.
If your version does not have the service function, download the
service function file and install it.
After installing the UPSilon 2000 under Windows system, it works
perfectly. But both the functions of close application and shutdown
system were failed.
Download the latest updated files from our site.
How do I know the M2505 cable is the one that should be used on my
UPS instead of M2502 cable?
UPS that use both these cables are TRUE RS232 UPS with MegaTec
protocol. The difference is:
UPS communicate with computer on pin 6.7.9 ---> M2502 cable
UPS communicate with computer on pin 2.3.5 ---> M2505 cable
UPS listed below are the ones who uses M2505 cable:
Chroma: 91 Series
Phoenixtec: C Series
UPSilon for UNIX version 3.0, cannot open UPSilon log file!
Make another directory /usr/adm
have just upgraded my operating system and would like to know if the
upsilon 2000 v2.0.9120 software is compatible with Windows XP
professional. If not where can I obtain an upgrade and how much
No. UPSilon 2000 v2.0 is an old version and cannot support Windows XP
operation system. If you are using version 2.x or earlier, kindly
contact our service for a special upgrade price.
can't install the upsilon for Unix program (my operating system is
Installation of UPSilon 2.0 for UNIX Lite
1. Linux 2.x
2. FreeBSD 2.x
3. FreeBSD 3.x
Please Select One: 1
Extracting files :
../install: line 75: uncompress: command not found
Program files: OK!
cp: no se puede efectuar `stat' sobre `./help.Z': No such file or
../install: line 79: cd: upsilon: No such file or directory
../install: line 80: uncompress: command not found
tar: help: No se puede open: No such file or directory
tar: El error no es recuperable: salida ahora
Help files: OK!
../install: line 90: cd: upsilon: No such file or directory
chmod: fallo al obtener los permisos de `./install.linux': No such
../install: line 92: ./install.linux: No such file or directory
Please uncompress the file as follows.
1. copy linux.Z to temp
2. cd /tmp
3. tar zxvf linux.Z
4. cd upsilon
By doing these steps, the software can be installed successfully.
Can you please tell me what the "bucking voltage" icon and light is
for in the UPSilon 2000 main panel?
"Bucking voltage" means that the UPS is stepping down high voltage to
levels that are safe to your system.
I'm running UPSilon2000 on WinXP on SP2. After a reboot the following
error occured : the icon in the taskbar showed that it had no
connection to the UPS. When i click on it says: "please wait,
process starting up" but that never happens.
It seems the
software is not installed correctly. Please reinstall the software.
I have downloaded SNMPView 4.1 and installed it. But the version is
in Chinese version. Is it possible to download the English
software will auto detect the OS current language.
would like to find out if the UpSilon2000 supports all version of
UPSilon 2000 supports all Linux with core version later than 2.0.
We are using your UPSilon 2000 software in Linux operation system for
UPS monitoring & auto shutdown purpose. But we fail to
install it properly. When I try to start the service of
UPSilon it's gives the following error message, "UPS Adapter No
Response! Type [upsilon stop] to stop this process."
Please make sure no other process uses the same serial port as the
How to reset the NetAgent II to factory defaults,
if the password on the device is not known.
Please download the firmware of your NetAgent
After that, the password of the NetAgent II as it will be return to
the default value